Customer Support Network Operations

A company is looking for a Customer Support-Network Operations Center. Key Responsibilities Manage and lead high severity incidents, providing timely updates and communication Perform initial triage on networking devices and manage break fix activities during incidents Create Root Cause Analysis reports for severe outages and propose permanent fixes to eliminate recurring issues Required Qualifications CCNA certification or equivalent networking knowledge Experience with incident and service management Familiarity with networking technologies such as routers, switches, and SD WAN Ability to work occasional out of hours for critical outages Previous experience in a client-facing role

Apr 10, 2025 - 23:44

A company is looking for a Customer Support-Network Operations Center. Key Responsibilities Manage and lead high severity incidents, providing timely updates and communication Perform initial triage on networking devices and manage break fix activities during incidents Create Root Cause Analysis reports for severe outages and propose permanent fixes to eliminate recurring issues Required Qualifications CCNA certification or equivalent networking knowledge Experience with incident and service management Familiarity with networking technologies such as routers, switches, and SD WAN Ability to work occasional out of hours for critical outages Previous experience in a client-facing role