Director of Customer Analytics

A company is looking for a Director of Customer Analytics to lead and optimize customer operations and drive actionable insights. Key Responsibilities Build and manage an analytics framework to track key performance indicators and provide actionable recommendations Lead a high-performing Customer Analytics team and define a scalable vision that supports company goals Collaborate with cross-functional teams to enhance customer experience and improve operational processes Required Qualifications 7+ years of experience in Customer Success Operations, Revenue Operations, or a related analytics-focused role Bachelor's degree in Business, Analytics, Data Science, or a related field Proven ability to design and implement scalable processes for customer-facing teams Proficiency in CRM and Customer Success platforms (e.g., Salesforce, Gainsight) Experience with renewal operations processes, including quota design and performance analysis

Apr 14, 2025 - 23:28

A company is looking for a Director of Customer Analytics to lead and optimize customer operations and drive actionable insights. Key Responsibilities Build and manage an analytics framework to track key performance indicators and provide actionable recommendations Lead a high-performing Customer Analytics team and define a scalable vision that supports company goals Collaborate with cross-functional teams to enhance customer experience and improve operational processes Required Qualifications 7+ years of experience in Customer Success Operations, Revenue Operations, or a related analytics-focused role Bachelor's degree in Business, Analytics, Data Science, or a related field Proven ability to design and implement scalable processes for customer-facing teams Proficiency in CRM and Customer Success platforms (e.g., Salesforce, Gainsight) Experience with renewal operations processes, including quota design and performance analysis