Director of Customer Insights

A company is looking for a Director, Voice of the Customer. Key Responsibilities Create and lead a strategic Voice of the Customer program that drives value and actionable recommendations Nurture collaborative relationships with stakeholders to shape product and business strategy Develop and implement customer feedback loops to consistently measure and act on customer insights Required Qualifications 8+ years of experience in an analytical function such as Customer/User Insights or Voice of the Customer Strong data reporting and analytics skills, including proficiency in SQL Experience conducting customer research and synthesizing product insights Proven collaboration with cross-functional teams to address complex customer challenges Ability to convey complex topics in simple, engaging formats

May 17, 2025 - 00:36

A company is looking for a Director, Voice of the Customer. Key Responsibilities Create and lead a strategic Voice of the Customer program that drives value and actionable recommendations Nurture collaborative relationships with stakeholders to shape product and business strategy Develop and implement customer feedback loops to consistently measure and act on customer insights Required Qualifications 8+ years of experience in an analytical function such as Customer/User Insights or Voice of the Customer Strong data reporting and analytics skills, including proficiency in SQL Experience conducting customer research and synthesizing product insights Proven collaboration with cross-functional teams to address complex customer challenges Ability to convey complex topics in simple, engaging formats