Finance Service Center Manager

A company is looking for a Finance Service Center Manager to stabilize and optimize its Finance Service Center operations. Key Responsibilities Oversee day-to-day Finance Service Center operations, ensuring timely triage and resolution of service requests Clarify and formalize responsibilities for Tier 1 and Tier 2 support, establishing sustainable workflows Standardize ticket management practices and enhance training and communication for finance staff Required Qualifications 7-10 years of experience in shared services, service center management, or finance operations, preferably in higher education Proven success in leading service delivery improvements and managing backlogs in complex organizations Familiarity with ticketing systems, service tiering models, and performance metrics Experience managing cross-functional teams and driving accountability Experience with Workday Financials or ERP systems in a higher education environment is highly desirable

Apr 7, 2025 - 21:40

A company is looking for a Finance Service Center Manager to stabilize and optimize its Finance Service Center operations. Key Responsibilities Oversee day-to-day Finance Service Center operations, ensuring timely triage and resolution of service requests Clarify and formalize responsibilities for Tier 1 and Tier 2 support, establishing sustainable workflows Standardize ticket management practices and enhance training and communication for finance staff Required Qualifications 7-10 years of experience in shared services, service center management, or finance operations, preferably in higher education Proven success in leading service delivery improvements and managing backlogs in complex organizations Familiarity with ticketing systems, service tiering models, and performance metrics Experience managing cross-functional teams and driving accountability Experience with Workday Financials or ERP systems in a higher education environment is highly desirable