Georgia Licensed Conversational AI Expert

A company is looking for a Conversational AI SME - Call Center & Bot User Journeys. Key Responsibilities Create dialog flows and content for voice and chat interfaces using AI technology Lead engagement with business stakeholders to prioritize and scope design efforts for AI products Guide documentation and communication design through various UX deliverables Required Qualifications Bachelor's Degree in business, technology, or design, or equivalent work experience 5+ years of experience designing multi-channel customer-centered experiences 3+ years of experience in VUI or conversational design within contact centers or enterprise virtual assistants Experience in a fast-paced, matrixed environment Demonstrable experience in designing and deploying conversational flows for virtual assistants

Apr 11, 2025 - 17:15

A company is looking for a Conversational AI SME - Call Center & Bot User Journeys. Key Responsibilities Create dialog flows and content for voice and chat interfaces using AI technology Lead engagement with business stakeholders to prioritize and scope design efforts for AI products Guide documentation and communication design through various UX deliverables Required Qualifications Bachelor's Degree in business, technology, or design, or equivalent work experience 5+ years of experience designing multi-channel customer-centered experiences 3+ years of experience in VUI or conversational design within contact centers or enterprise virtual assistants Experience in a fast-paced, matrixed environment Demonstrable experience in designing and deploying conversational flows for virtual assistants