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IT Service Desk Technician I
A company is looking for a Service Desk Technician I to provide customer support and assist with IT-related issues. Key Responsibilities Serve as the primary contact for customer support via various communication channels Identify solutions for reported issues and guide clients through the problem-solving process Record issues and solutions in the ServiceNow database and escalate unresolved issues as necessary Required Qualifications Educational Qualification: IV in Computer Science and Information Technology Minimum 1 year of experience in a similar role Proficiency in English language Participation in mandatory training sessions
A company is looking for a Service Desk Technician I to provide customer support and assist with IT-related issues.
Key Responsibilities
Serve as the primary contact for customer support via various communication channels
Identify solutions for reported issues and guide clients through the problem-solving process
Record issues and solutions in the ServiceNow database and escalate unresolved issues as necessary
Required Qualifications
Educational Qualification: IV in Computer Science and Information Technology
Minimum 1 year of experience in a similar role
Proficiency in English language
Participation in mandatory training sessions