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Knowledge Manager, Canada
A company is looking for a Knowledge Manager, Technical Support Services. Key Responsibilities Manage the global Technical Services Knowledge team and guide career development Design and implement a roadmap for achieving department-wide Knowledge objectives Drive continuous improvements in content quality and efficiency, and report on knowledge management metrics Required Qualifications At least eight (8) years of experience in a technical, content creation role at a large-scale software company Experience managing a diverse and distributed team Experience leading Knowledge Management or Technical Documentation functions at scale Experience with cross-functional initiatives involving Product Engineering and Customer Engineering functions Knowledge Centered Support (KCS) experience
A company is looking for a Knowledge Manager, Technical Support Services.
Key Responsibilities
Manage the global Technical Services Knowledge team and guide career development
Design and implement a roadmap for achieving department-wide Knowledge objectives
Drive continuous improvements in content quality and efficiency, and report on knowledge management metrics
Required Qualifications
At least eight (8) years of experience in a technical, content creation role at a large-scale software company
Experience managing a diverse and distributed team
Experience leading Knowledge Management or Technical Documentation functions at scale
Experience with cross-functional initiatives involving Product Engineering and Customer Engineering functions
Knowledge Centered Support (KCS) experience