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Lab Operations Lead
A company is looking for a Lab Operations Lead to oversee the lab query process and team, ensuring timely availability of test results to customers. Key Responsibilities Develop plans to address discrepancies and streamline lab result processing Resolve issues promptly to maintain customer satisfaction and meet service standards Track and report issues and outcomes related to team objectives and KPIs Required Qualifications Bachelor's degree or equivalent relevant work experience Experience in a fast-paced, customer-centric environment Healthcare experience is a plus Supervisory experience preferred Understanding of contact center technologies preferred
A company is looking for a Lab Operations Lead to oversee the lab query process and team, ensuring timely availability of test results to customers.
Key Responsibilities
Develop plans to address discrepancies and streamline lab result processing
Resolve issues promptly to maintain customer satisfaction and meet service standards
Track and report issues and outcomes related to team objectives and KPIs
Required Qualifications
Bachelor's degree or equivalent relevant work experience
Experience in a fast-paced, customer-centric environment
Healthcare experience is a plus
Supervisory experience preferred
Understanding of contact center technologies preferred
