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Mortgage Customer Support Representative
A company is looking for a Sr Email/Chat Contact Center Representative - Banking Support. Key Responsibilities Answer incoming calls and make outbound follow-up calls regarding mortgage loans Document call details accurately and resolve customer service-related issues Build and maintain effective relationships with customers and perform other assigned duties Required Qualifications Experience in mortgage industry customer support Contact center experience High school diploma or equivalent Basic understanding of the mortgage industry preferred Customer service aptitude and orientation
A company is looking for a Sr Email/Chat Contact Center Representative - Banking Support.
Key Responsibilities
Answer incoming calls and make outbound follow-up calls regarding mortgage loans
Document call details accurately and resolve customer service-related issues
Build and maintain effective relationships with customers and perform other assigned duties
Required Qualifications
Experience in mortgage industry customer support
Contact center experience
High school diploma or equivalent
Basic understanding of the mortgage industry preferred
Customer service aptitude and orientation
