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Operations Solutions Analyst
A company is looking for an Operations Solutions Analyst to bridge the gap between business stakeholders and technology teams. Key Responsibilities Collaborate with specialists to gather technical requirements and understand business needs Convert business requests into detailed user stories for technology teams and document them in JIRA Oversee customer support initiatives and maintain effective relationships with internal and external partners Required Qualifications 4+ years' experience in the mortgage industry Experience with Encompass LOS Familiarity with JIRA is a plus Knowledge of mortgage workflows and agency guidelines Understanding of compliance and disclosure requirements
A company is looking for an Operations Solutions Analyst to bridge the gap between business stakeholders and technology teams.
Key Responsibilities
Collaborate with specialists to gather technical requirements and understand business needs
Convert business requests into detailed user stories for technology teams and document them in JIRA
Oversee customer support initiatives and maintain effective relationships with internal and external partners
Required Qualifications
4+ years' experience in the mortgage industry
Experience with Encompass LOS
Familiarity with JIRA is a plus
Knowledge of mortgage workflows and agency guidelines
Understanding of compliance and disclosure requirements