People Experience Service Manager

A company is looking for a People Experience Service Centre Manager to lead operational activities in the Shared Service Center. Key Responsibilities Lead a high-performing, cross-functional SSC team and ensure alignment with organizational policies Oversee HR operational processes including onboarding, payroll, and offboarding, ensuring accuracy and timeliness Manage day-to-day activities to ensure high-quality service delivery while meeting established KPIs and SLAs Required Qualifications Bachelor's or Master's degree in Human Resources, Business Administration, or related field 7-10 years of experience in an HR shared service environment, with 3-5 years in a managerial role Proven track record in leading operational teams in a global, matrixed environment Strong understanding of HR processes across the full employee lifecycle Experience in driving process improvement and automation to enhance efficiency and service quality

Apr 2, 2025 - 19:37

A company is looking for a People Experience Service Centre Manager to lead operational activities in the Shared Service Center. Key Responsibilities Lead a high-performing, cross-functional SSC team and ensure alignment with organizational policies Oversee HR operational processes including onboarding, payroll, and offboarding, ensuring accuracy and timeliness Manage day-to-day activities to ensure high-quality service delivery while meeting established KPIs and SLAs Required Qualifications Bachelor's or Master's degree in Human Resources, Business Administration, or related field 7-10 years of experience in an HR shared service environment, with 3-5 years in a managerial role Proven track record in leading operational teams in a global, matrixed environment Strong understanding of HR processes across the full employee lifecycle Experience in driving process improvement and automation to enhance efficiency and service quality