Real-Time Adherence Specialist

A company is looking for a Real Time Adherence Specialist - Remote. Key Responsibilities Provide real-time monitoring and make intra-day adjustments to optimize resource efficiency Maintain communication with teams and clients to coordinate staffing adjustments based on performance Monitor external factors affecting call center performance and report issues for resolution Required Qualifications Minimum of two years of experience in workforce management functions, specifically real-time management Experience with workforce management software that includes real-time adherence Advanced knowledge of Excel and other Windows-based programs Ability to work proactively with minimal supervision and manage variable hours Exceptional attendance and a secure home office environment required

May 16, 2025 - 16:46

A company is looking for a Real Time Adherence Specialist - Remote. Key Responsibilities Provide real-time monitoring and make intra-day adjustments to optimize resource efficiency Maintain communication with teams and clients to coordinate staffing adjustments based on performance Monitor external factors affecting call center performance and report issues for resolution Required Qualifications Minimum of two years of experience in workforce management functions, specifically real-time management Experience with workforce management software that includes real-time adherence Advanced knowledge of Excel and other Windows-based programs Ability to work proactively with minimal supervision and manage variable hours Exceptional attendance and a secure home office environment required