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Remote Service Desk Analyst
A company is looking for a Remote Service Desk Analyst. Key Responsibilities Support incoming incidents and requests through various communication channels Provide top-tier customer support for all client users, including senior management Document interactions and assist in daily metrics and reporting Required Qualifications Experience with complex technical issues Knowledge of IT-related systems or applications Experience in customer service-related roles Understanding of ITIL practices and ServiceNow is beneficial High school diploma; degree in a related field or equivalent IT service experience
A company is looking for a Remote Service Desk Analyst.
Key Responsibilities
Support incoming incidents and requests through various communication channels
Provide top-tier customer support for all client users, including senior management
Document interactions and assist in daily metrics and reporting
Required Qualifications
Experience with complex technical issues
Knowledge of IT-related systems or applications
Experience in customer service-related roles
Understanding of ITIL practices and ServiceNow is beneficial
High school diploma; degree in a related field or equivalent IT service experience