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Renewals Account Representative
A company is looking for a Renewals Account Representative to assist in customer renewals and maximize usage of their services. Key Responsibilities Develop and refine a global renewal process to minimize churn and maximize customer engagement Qualify up-sell and cross-sell opportunities in collaboration with field sales teams Identify customers with high potential for churn and create strategies to address their needs Qualifications Experience managing customer accounts Background in the security industry Familiarity with Salesforce.com and its ecosystem Results-oriented with strong time management skills Ability to engage customers with valid business reasons
A company is looking for a Renewals Account Representative to assist in customer renewals and maximize usage of their services.
Key Responsibilities
Develop and refine a global renewal process to minimize churn and maximize customer engagement
Qualify up-sell and cross-sell opportunities in collaboration with field sales teams
Identify customers with high potential for churn and create strategies to address their needs
Qualifications
Experience managing customer accounts
Background in the security industry
Familiarity with Salesforce.com and its ecosystem
Results-oriented with strong time management skills
Ability to engage customers with valid business reasons