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Service Desk Coordinator
A company is looking for a Service Desk Workflow Coordinator. Key Responsibilities Monitor, track, and assign incidents, requests, and tickets to appropriate support teams Provide personalized support to Owners and C-Level Executives and manage ticket escalations Document actions and procedures to maintain an accurate record in the ticketing system Required Qualifications Minimum of 5 years of experience in an enterprise corporate support setting At least 3 years of experience with Apple configuration and support Experience with Active Directory, MS Office, Windows, and Mac environments Ability to work independently with minimal supervision Must be available for on-call support
A company is looking for a Service Desk Workflow Coordinator.
Key Responsibilities
Monitor, track, and assign incidents, requests, and tickets to appropriate support teams
Provide personalized support to Owners and C-Level Executives and manage ticket escalations
Document actions and procedures to maintain an accurate record in the ticketing system
Required Qualifications
Minimum of 5 years of experience in an enterprise corporate support setting
At least 3 years of experience with Apple configuration and support
Experience with Active Directory, MS Office, Windows, and Mac environments
Ability to work independently with minimal supervision
Must be available for on-call support