Spanish Speaking Customer Support Specialist

A company is looking for a Customer Support Specialist II (Spanish Speaking) to provide outbound phone support and manage client relationships. Key Responsibilities Onboard new clients and establish strong, trust-based relationships to facilitate a smooth introduction to services Manage a caseload of clients, providing regular check-ins and tailored recommendations throughout their recovery journey Collaborate with marketing and product teams to gather client feedback and enhance the customer experience Required Qualifications Minimum 2+ years of experience in customer success, client management, or related roles Familiarity with disaster recovery, social services, or related fields is a plus Proficiency with customer relationship management tools Experience in an early-stage startup environment is strongly preferred Self-starter with the ability to take initiative in a fast-paced environment

Apr 15, 2025 - 18:41

A company is looking for a Customer Support Specialist II (Spanish Speaking) to provide outbound phone support and manage client relationships. Key Responsibilities Onboard new clients and establish strong, trust-based relationships to facilitate a smooth introduction to services Manage a caseload of clients, providing regular check-ins and tailored recommendations throughout their recovery journey Collaborate with marketing and product teams to gather client feedback and enhance the customer experience Required Qualifications Minimum 2+ years of experience in customer success, client management, or related roles Familiarity with disaster recovery, social services, or related fields is a plus Proficiency with customer relationship management tools Experience in an early-stage startup environment is strongly preferred Self-starter with the ability to take initiative in a fast-paced environment