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Team Lead, Frontline Support
A company is looking for a Team Lead, Frontline Support. Key Responsibilities Directly manage L1 Frontline Support team members Perform proactive and reactive QA of tickets monthly Respond to and engage with inbound customer inquiries across various support channels Review and escalate customer requests to appropriate teams Develop familiarity with business processes and financing/accounting best practices Qualifications Demonstrated leadership experience Familiarity with ticketing and customer engagement solutions like Zendesk or Salesforce Service Cloud Product or customer service experience, preferably in a SaaS B2B setting Natural enthusiasm for customer engagement Hunger for troubleshooting and problem solving
A company is looking for a Team Lead, Frontline Support.
Key Responsibilities
Directly manage L1 Frontline Support team members
Perform proactive and reactive QA of tickets monthly
Respond to and engage with inbound customer inquiries across various support channels
Review and escalate customer requests to appropriate teams
Develop familiarity with business processes and financing/accounting best practices
Qualifications
Demonstrated leadership experience
Familiarity with ticketing and customer engagement solutions like Zendesk or Salesforce Service Cloud
Product or customer service experience, preferably in a SaaS B2B setting
Natural enthusiasm for customer engagement
Hunger for troubleshooting and problem solving