Texas Contact Center Team Lead

A company is looking for a Contact Center Team Lead to support a large-scale customer support team providing employment-related services. Key Responsibilities Provide daily direction and communication to a team of 10-15 agents to ensure timely and efficient customer service Conduct regular call monitoring and provide constructive feedback to agents Identify training needs and coordinate with the training department to address skill gaps Required Qualifications High school diploma required 3 years of customer experience required Previous experience providing oversight in a contact center preferred Proficiency in call center software and CRM systems Texas-based resident preferred

Apr 11, 2025 - 19:11

A company is looking for a Contact Center Team Lead to support a large-scale customer support team providing employment-related services. Key Responsibilities Provide daily direction and communication to a team of 10-15 agents to ensure timely and efficient customer service Conduct regular call monitoring and provide constructive feedback to agents Identify training needs and coordinate with the training department to address skill gaps Required Qualifications High school diploma required 3 years of customer experience required Previous experience providing oversight in a contact center preferred Proficiency in call center software and CRM systems Texas-based resident preferred