Arizona Licensed Member Care Advocate

A company is looking for a Member Care Advocate. Key Responsibilities Provide empathetic support by answering inbound calls and chats from members, providers, and vendors Advocate for members by assisting with healthcare navigation and resolving health plan-related questions Facilitate access to healthcare resources and ensure member satisfaction through effective service Required Qualifications 5 years of relevant healthcare experience or less with a Bachelor's degree Ability to accurately describe deductibles, EOBs, and out-of-pocket costs Understanding of HSA, FSA, and HRA differences Experience in a healthcare call center and comfort in a metric-driven environment Insurance or claims background is highly preferred

Apr 1, 2025 - 20:37

A company is looking for a Member Care Advocate. Key Responsibilities Provide empathetic support by answering inbound calls and chats from members, providers, and vendors Advocate for members by assisting with healthcare navigation and resolving health plan-related questions Facilitate access to healthcare resources and ensure member satisfaction through effective service Required Qualifications 5 years of relevant healthcare experience or less with a Bachelor's degree Ability to accurately describe deductibles, EOBs, and out-of-pocket costs Understanding of HSA, FSA, and HRA differences Experience in a healthcare call center and comfort in a metric-driven environment Insurance or claims background is highly preferred