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Bilingual Call Center Auditor
A company is looking for an Auditor, Call Center Quality (Bilingual in Chinese or Spanish Required) - REMOTE. Key Responsibilities Monitor and assess customer interactions of Call Center Associates Assist in generating standard process measurement reporting and quality guidelines Provide feedback on call trends and compliance issues to Quality Leadership Required Qualifications Associate degree or equivalent combination of education and experience 1-3 years of experience in Quality Assurance/Auditing, Call Center, or Customer Service Bilingual in Chinese or Spanish Ability to participate in call calibration exercises and internal listening sessions Experience in managing compliance with established procedures and standards
A company is looking for an Auditor, Call Center Quality (Bilingual in Chinese or Spanish Required) - REMOTE.
Key Responsibilities
Monitor and assess customer interactions of Call Center Associates
Assist in generating standard process measurement reporting and quality guidelines
Provide feedback on call trends and compliance issues to Quality Leadership
Required Qualifications
Associate degree or equivalent combination of education and experience
1-3 years of experience in Quality Assurance/Auditing, Call Center, or Customer Service
Bilingual in Chinese or Spanish
Ability to participate in call calibration exercises and internal listening sessions
Experience in managing compliance with established procedures and standards