Capacity Planning Analyst

A company is looking for a Capacity Planning Forecast Analyst. Key Responsibilities Build capacity planning and forecast models from the ground up Innovate on existing workforce planning concepts and create new models for fast-paced operations Influence planning strategies by optimizing staffing inputs and improving delivery of work hours Required Qualifications Bachelor's degree or equivalent experience in Operations, Finance, Business Administration, or a quantitative field 3-5 years of forecasting and capacity planning experience in a multi-channel contact center environment Experience using workforce management applications, preferably Aspect Proficient in Microsoft Excel / Google Sheets with advanced data manipulation skills Experience collaborating with outsourced vendors to enhance operational performance

Mar 25, 2025 - 01:06

A company is looking for a Capacity Planning Forecast Analyst. Key Responsibilities Build capacity planning and forecast models from the ground up Innovate on existing workforce planning concepts and create new models for fast-paced operations Influence planning strategies by optimizing staffing inputs and improving delivery of work hours Required Qualifications Bachelor's degree or equivalent experience in Operations, Finance, Business Administration, or a quantitative field 3-5 years of forecasting and capacity planning experience in a multi-channel contact center environment Experience using workforce management applications, preferably Aspect Proficient in Microsoft Excel / Google Sheets with advanced data manipulation skills Experience collaborating with outsourced vendors to enhance operational performance