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Client Support Advocate
A company is looking for a Client Support Advocate to ensure a positive experience for schools and families receiving services. Key Responsibilities Serve as a responsive and empathetic point of contact for schools and parents/caregivers regarding concerns or complaints Document responses to concerns and ensure all issues reach resolution Provide structured reports and recommendations to enhance service quality based on feedback and complaint data Required Qualifications Bachelor's or master's degree in social work, psychology, healthcare administration, or a related field 3+ years of experience in client advocacy, patient experience, customer service, or a similar role in healthcare or behavioral health Ability to analyze data and present actionable insights to leadership teams Experience working with pediatric populations, schools, or families is a plus Bilingual candidates fluent in Spanish are preferred
A company is looking for a Client Support Advocate to ensure a positive experience for schools and families receiving services.
Key Responsibilities
Serve as a responsive and empathetic point of contact for schools and parents/caregivers regarding concerns or complaints
Document responses to concerns and ensure all issues reach resolution
Provide structured reports and recommendations to enhance service quality based on feedback and complaint data
Required Qualifications
Bachelor's or master's degree in social work, psychology, healthcare administration, or a related field
3+ years of experience in client advocacy, patient experience, customer service, or a similar role in healthcare or behavioral health
Ability to analyze data and present actionable insights to leadership teams
Experience working with pediatric populations, schools, or families is a plus
Bilingual candidates fluent in Spanish are preferred