Clinical Concierge Agent

A company is looking for a Clinical Concierge Agent to provide support to both providers and patients in a telemedicine environment. Key Responsibilities Ensure lab orders, prescription refills, and pre-authorizations are fulfilled accurately and promptly Manage medical documentation and patient forms while ensuring compliance with healthcare regulations Provide empathetic support via phone, email, and in-app messaging, assisting patients with scheduling and inquiries Required Qualifications 1.5+ years of experience in a support role, such as medical reception, patient coordination, or telehealth support Familiarity with Electronic Health Records (EHR) systems preferred A quiet, private workspace with reliable internet for confidential communications Strong technical skills and ability to navigate multiple systems Experience in customer support or healthcare coordination roles is preferred

Apr 6, 2025 - 03:15

A company is looking for a Clinical Concierge Agent to provide support to both providers and patients in a telemedicine environment. Key Responsibilities Ensure lab orders, prescription refills, and pre-authorizations are fulfilled accurately and promptly Manage medical documentation and patient forms while ensuring compliance with healthcare regulations Provide empathetic support via phone, email, and in-app messaging, assisting patients with scheduling and inquiries Required Qualifications 1.5+ years of experience in a support role, such as medical reception, patient coordination, or telehealth support Familiarity with Electronic Health Records (EHR) systems preferred A quiet, private workspace with reliable internet for confidential communications Strong technical skills and ability to navigate multiple systems Experience in customer support or healthcare coordination roles is preferred