Credit Card Support Associate

A company is looking for an Associate, Credit Card Support. Key Responsibilities Manage inbound customer inquiries and issues through Zendesk, ensuring timely resolutions and high customer satisfaction Act as a liaison between customers and cross-functional teams to facilitate issue resolution Handle escalated customer issues professionally and efficiently while identifying opportunities for process improvements Required Qualifications 3-4 years in a customer support role or equivalent experience Familiarity with cryptocurrency Experience in financial services support and a regulated environment Comfort with flexible hours, including weekends, for comprehensive support coverage Basic understanding of financial markets and trading

Mar 28, 2025 - 21:36

A company is looking for an Associate, Credit Card Support. Key Responsibilities Manage inbound customer inquiries and issues through Zendesk, ensuring timely resolutions and high customer satisfaction Act as a liaison between customers and cross-functional teams to facilitate issue resolution Handle escalated customer issues professionally and efficiently while identifying opportunities for process improvements Required Qualifications 3-4 years in a customer support role or equivalent experience Familiarity with cryptocurrency Experience in financial services support and a regulated environment Comfort with flexible hours, including weekends, for comprehensive support coverage Basic understanding of financial markets and trading