Customer Service Advocate IV

A company is looking for a Customer Service Advocate IV to resolve complex issues for members or providers. Key Responsibilities Assess and research customer service needs to initiate corrective actions Provide guidance and information to resolve complex member or provider inquiries Record activities for quality and metrics reporting through the CRM application Required Qualifications High School diploma or GED required 4+ years of related experience required Vocational or technical education may be required in addition to work experience Continuous learning education preferred Experience in a high-paced contact center environment is beneficial

Apr 1, 2025 - 22:27

A company is looking for a Customer Service Advocate IV to resolve complex issues for members or providers. Key Responsibilities Assess and research customer service needs to initiate corrective actions Provide guidance and information to resolve complex member or provider inquiries Record activities for quality and metrics reporting through the CRM application Required Qualifications High School diploma or GED required 4+ years of related experience required Vocational or technical education may be required in addition to work experience Continuous learning education preferred Experience in a high-paced contact center environment is beneficial