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Dialer Support Specialist
A company is looking for a Stretch Dialer Support Specialist responsible for optimizing the utilization of Predictive Dialing System components to enhance productivity. Key Responsibilities Assist with workflow and pacing to achieve optimal productivity, managing system performance factors and auditing daily uploads Monitor real-time schedule adherence, authorize activities, and diagnose dialer issues while communicating troubleshooting instructions Utilize reporting and data analysis to evaluate performance and make informed decisions based on data insights Required Qualifications High School Diploma or GED 1+ years of experience in a call center environment with Predictive Dialing Systems or relevant work experience Preferred: 2+ years of experience in a call center environment with Predictive Dialing Systems or relevant work experience
A company is looking for a Stretch Dialer Support Specialist responsible for optimizing the utilization of Predictive Dialing System components to enhance productivity.
Key Responsibilities
Assist with workflow and pacing to achieve optimal productivity, managing system performance factors and auditing daily uploads
Monitor real-time schedule adherence, authorize activities, and diagnose dialer issues while communicating troubleshooting instructions
Utilize reporting and data analysis to evaluate performance and make informed decisions based on data insights
Required Qualifications
High School Diploma or GED
1+ years of experience in a call center environment with Predictive Dialing Systems or relevant work experience
Preferred: 2+ years of experience in a call center environment with Predictive Dialing Systems or relevant work experience