Director of Global Deployment Support

A company is looking for a Director - Global Deployment Support. Key Responsibilities: Serve as the primary BTO Deployment contact for CEC and Loyalty partners, developing tailored support solutions Monitor deployment-related problems and ensure adherence to Problem Management processes Support the execution of the Deployment support model and transition plan to Business As Usual (BAU) Required Qualifications: Undergraduate degree or equivalent combination of work experience, education, and certifications 5+ years of IT leadership experience in Service Support or related fields Proven leadership experience with global end-user service support Experience in process design, integration, and automation in complex environments Strong understanding of ServiceNow and O365 products, particularly Excel and Power BI

Mar 24, 2025 - 22:28

A company is looking for a Director - Global Deployment Support. Key Responsibilities: Serve as the primary BTO Deployment contact for CEC and Loyalty partners, developing tailored support solutions Monitor deployment-related problems and ensure adherence to Problem Management processes Support the execution of the Deployment support model and transition plan to Business As Usual (BAU) Required Qualifications: Undergraduate degree or equivalent combination of work experience, education, and certifications 5+ years of IT leadership experience in Service Support or related fields Proven leadership experience with global end-user service support Experience in process design, integration, and automation in complex environments Strong understanding of ServiceNow and O365 products, particularly Excel and Power BI