Engagement Center Representative

A company is looking for an Engagement Center Rep 1 (Part Time). Key Responsibilities Act as the first point of contact for customers, providing information and resolving inquiries Schedule patient appointments, verify insurance information, and document interactions accurately Identify emergent calls and escalate them to the appropriate staff for triaging or resolution Required Qualifications, Training, and Education High School Graduate Previous experience in a call center, healthcare, or customer service-related area Basic knowledge of medical terminology is helpful but not required Ability to work in a fast-paced environment and handle various customer needs No licensure or certification required

Mar 31, 2025 - 12:57

A company is looking for an Engagement Center Rep 1 (Part Time). Key Responsibilities Act as the first point of contact for customers, providing information and resolving inquiries Schedule patient appointments, verify insurance information, and document interactions accurately Identify emergent calls and escalate them to the appropriate staff for triaging or resolution Required Qualifications, Training, and Education High School Graduate Previous experience in a call center, healthcare, or customer service-related area Basic knowledge of medical terminology is helpful but not required Ability to work in a fast-paced environment and handle various customer needs No licensure or certification required