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Entry Level IT Support Technician
A company is looking for a L1 IT Support Technician (Remote, Contract). Key Responsibilities: Provide prompt and effective Level 1 technical support to users Log, dispatch, track, escalate, and follow up on support tickets Collaborate with various teams to improve IT Support service delivery Qualifications: Minimum 2-3 years of experience in remote IT support or a similar role Proficient in the administration of Windows 10/11 and macOS environments Strong experience with Microsoft (Office) 365 services and Google Workspace Hands-on experience with Entra ID (former Azure Active Directory) Familiarity with the ITIL framework and foundational networking concepts
A company is looking for a L1 IT Support Technician (Remote, Contract).
Key Responsibilities:
Provide prompt and effective Level 1 technical support to users
Log, dispatch, track, escalate, and follow up on support tickets
Collaborate with various teams to improve IT Support service delivery
Qualifications:
Minimum 2-3 years of experience in remote IT support or a similar role
Proficient in the administration of Windows 10/11 and macOS environments
Strong experience with Microsoft (Office) 365 services and Google Workspace
Hands-on experience with Entra ID (former Azure Active Directory)
Familiarity with the ITIL framework and foundational networking concepts