Experienced Customer Service Representative
A company is looking for a MST ServiceTitan Experienced CSR. Key Responsibilities Engage callers in friendly conversations while collecting and inputting lead information into the client's CRM Follow account-specific instructions for scripted verbiage, appointment scheduling, and call dispatch procedures Identify and escalate issues, maintain call control, and meet productivity goals while providing exceptional customer service Required Qualifications 2+ years of experience in a high-volume in-person or remote call center 1+ years of experience in a customer-facing role Ability to type 30 wpm with 94% accuracy Applicants must be willing to undergo and successfully pass a criminal background check High school diploma or equivalent required
A company is looking for a MST ServiceTitan Experienced CSR.
Key Responsibilities
Engage callers in friendly conversations while collecting and inputting lead information into the client's CRM
Follow account-specific instructions for scripted verbiage, appointment scheduling, and call dispatch procedures
Identify and escalate issues, maintain call control, and meet productivity goals while providing exceptional customer service
Required Qualifications
2+ years of experience in a high-volume in-person or remote call center
1+ years of experience in a customer-facing role
Ability to type 30 wpm with 94% accuracy
Applicants must be willing to undergo and successfully pass a criminal background check
High school diploma or equivalent required
