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Help Desk Analyst with Security+ Certification
A company is looking for a Help Desk Analyst to provide technical support and solutions for customers. Key Responsibilities Provide Tier 1 troubleshooting support for incoming calls and emails on a 24/7 service desk Create and manage trouble tickets for incidents and requests related to military and civilian human resource applications Monitor the group email inbox and escalate issues to Tier II technical personnel when necessary Required Qualifications Security+ Certification Prior experience as a Help Desk or Service Desk analyst Active Security clearance
A company is looking for a Help Desk Analyst to provide technical support and solutions for customers.
Key Responsibilities
Provide Tier 1 troubleshooting support for incoming calls and emails on a 24/7 service desk
Create and manage trouble tickets for incidents and requests related to military and civilian human resource applications
Monitor the group email inbox and escalate issues to Tier II technical personnel when necessary
Required Qualifications
Security+ Certification
Prior experience as a Help Desk or Service Desk analyst
Active Security clearance