Help Desk Tier 2 Team Lead

A company is looking for a Help Desk Tier 2 Team Lead. Key Responsibilities Manage and mentor IT support staff, ensuring adherence to job expectations and organizational standards Oversee escalated support tickets and collaborate with stakeholders to resolve application issues and maintain system functionality Conduct system audits, implement disaster recovery procedures, and support strategic technology initiatives Required Qualifications 5+ years of experience in IT support or related field Associate's degree in Information Technology, MIS, or a related field preferred; or 5 years of equivalent experience Working knowledge of web-based applications and data access mechanisms Experience in Learning Management Systems and SQL Experience/training in providing technical support

Apr 7, 2025 - 16:14

A company is looking for a Help Desk Tier 2 Team Lead. Key Responsibilities Manage and mentor IT support staff, ensuring adherence to job expectations and organizational standards Oversee escalated support tickets and collaborate with stakeholders to resolve application issues and maintain system functionality Conduct system audits, implement disaster recovery procedures, and support strategic technology initiatives Required Qualifications 5+ years of experience in IT support or related field Associate's degree in Information Technology, MIS, or a related field preferred; or 5 years of equivalent experience Working knowledge of web-based applications and data access mechanisms Experience in Learning Management Systems and SQL Experience/training in providing technical support