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Inside Sales Workforce Manager
A company is looking for an Inside Sales Workforce Manager. Key Responsibilities Analyze historical data to forecast call volume and develop staffing plans Create optimized agent schedules and monitor real-time performance for adjustments Generate reports on sales performance and collaborate with Inside Sales leaders on staffing needs Required Qualifications Bachelor's degree or equivalent combination of education and experience 5-7 years of directly related experience 3-5 years of supervisory or management experience Proficiency in data analysis tools and workforce management software (Verint) Understanding of call center operations with experience in both inbound and outbound sales
A company is looking for an Inside Sales Workforce Manager.
Key Responsibilities
Analyze historical data to forecast call volume and develop staffing plans
Create optimized agent schedules and monitor real-time performance for adjustments
Generate reports on sales performance and collaborate with Inside Sales leaders on staffing needs
Required Qualifications
Bachelor's degree or equivalent combination of education and experience
5-7 years of directly related experience
3-5 years of supervisory or management experience
Proficiency in data analysis tools and workforce management software (Verint)
Understanding of call center operations with experience in both inbound and outbound sales