IT Support Analyst I

A company is looking for an IT Support Analyst I. Key Responsibilities Manage ServiceNow ticket queue and respond to technical queries from associates Install and configure desktop hardware, software, and telecommunications equipment for new hires and user changes Maintain and contribute to documentation related to IT processes and procedures Required Qualifications Associate's degree in computer science, computer information systems, or a related field, or equivalent experience At least 2 years of experience in IT/Software Support Experience with remote assistance software Strong technical aptitude and ability to learn quickly Preferred qualifications include experience with Apple/MAC operating systems and A+ Certification

Mar 22, 2025 - 00:00

A company is looking for an IT Support Analyst I. Key Responsibilities Manage ServiceNow ticket queue and respond to technical queries from associates Install and configure desktop hardware, software, and telecommunications equipment for new hires and user changes Maintain and contribute to documentation related to IT processes and procedures Required Qualifications Associate's degree in computer science, computer information systems, or a related field, or equivalent experience At least 2 years of experience in IT/Software Support Experience with remote assistance software Strong technical aptitude and ability to learn quickly Preferred qualifications include experience with Apple/MAC operating systems and A+ Certification