Maryland Licensed Behavioral Health Advocate

A company is looking for a Behavioral Health Escalation Advocate - Remote. Key Responsibilities Achieve timely resolution to urgent and non-urgent issues while supporting internal and external customers Conduct root cause analysis and communicate findings to management, recognizing trends with escalated issues Mentor and develop team members, while collaborating across multiple teams and departments Required Qualifications Behavioral Health Independent Clinical licensure (e.g., LPC, LCSW, LHMC, LMFT) 5+ years of Behavioral Health care experience 3+ years of customer service experience in the healthcare industry Knowledge of State and Federal regulations governing commercial health insurance Proficiency with computers and Windows PCs

Mar 25, 2025 - 18:29

A company is looking for a Behavioral Health Escalation Advocate - Remote. Key Responsibilities Achieve timely resolution to urgent and non-urgent issues while supporting internal and external customers Conduct root cause analysis and communicate findings to management, recognizing trends with escalated issues Mentor and develop team members, while collaborating across multiple teams and departments Required Qualifications Behavioral Health Independent Clinical licensure (e.g., LPC, LCSW, LHMC, LMFT) 5+ years of Behavioral Health care experience 3+ years of customer service experience in the healthcare industry Knowledge of State and Federal regulations governing commercial health insurance Proficiency with computers and Windows PCs