Medical Customer Service Representative

A company is looking for a Medical Customer Service Representative to join their Call Center team. Key Responsibilities Address customer inquiries via phone or email regarding benefits, claim statuses, and pre-authorizations Maintain accurate records and documentation of all inquiries within internal systems Collaborate with managers to escalate unresolved issues and stay updated on healthcare plans Required Qualifications Familiarity with CPT codes, HCPCS, diagnosis codes, and ADA codes 1+ years of experience in medical benefits, claims, and eligibility Experience in a high-volume call center environment, preferably in healthcare Strong computer skills and ability to manage large amounts of information accurately High-speed internet access with a private HIPAA compliant workspace

Apr 2, 2025 - 15:26

A company is looking for a Medical Customer Service Representative to join their Call Center team. Key Responsibilities Address customer inquiries via phone or email regarding benefits, claim statuses, and pre-authorizations Maintain accurate records and documentation of all inquiries within internal systems Collaborate with managers to escalate unresolved issues and stay updated on healthcare plans Required Qualifications Familiarity with CPT codes, HCPCS, diagnosis codes, and ADA codes 1+ years of experience in medical benefits, claims, and eligibility Experience in a high-volume call center environment, preferably in healthcare Strong computer skills and ability to manage large amounts of information accurately High-speed internet access with a private HIPAA compliant workspace