Mobility Team Lead

A company is looking for a Team Lead, Global Service Center (Mobility). Key Responsibilities Manage a team of Mobility specialists to assist customers with visa processing Oversee daily operations and track team performance against KPIs/OKRs Serve as a point of escalation for customer issues and collaborate with internal teams to enhance customer experience Required Qualifications Proven experience in a Team Lead or Manager role within a customer support or operations team for at least 1 year Track record of achieving operational efficiency and customer satisfaction in a high-growth environment Ability to work flexibly as part of a diverse team Experience in operations, payroll, mobility, or finance/accounting is a plus Experience working with international clients and remote teams is advantageous

Mar 21, 2025 - 19:32

A company is looking for a Team Lead, Global Service Center (Mobility). Key Responsibilities Manage a team of Mobility specialists to assist customers with visa processing Oversee daily operations and track team performance against KPIs/OKRs Serve as a point of escalation for customer issues and collaborate with internal teams to enhance customer experience Required Qualifications Proven experience in a Team Lead or Manager role within a customer support or operations team for at least 1 year Track record of achieving operational efficiency and customer satisfaction in a high-growth environment Ability to work flexibly as part of a diverse team Experience in operations, payroll, mobility, or finance/accounting is a plus Experience working with international clients and remote teams is advantageous