Mortgage Team Lead

A company is looking for an Experienced Team Lead in the Mortgage Industry (Remote). Key Responsibilities Plan and implement call center strategies and operations while managing staff to ensure high service standards Develop and maintain Quality Assurance programs and ensure compliance with client and regulatory requirements Monitor performance metrics and maintain positive client relationships to meet call center expectations Required Qualifications Experience in managing a contact center and staff Proven ability to manage metrics and ensure customer satisfaction Experience in recruiting, training, and coaching staff Familiarity with call monitoring and performance review processes Ability to establish processes for overall performance improvement

Apr 11, 2025 - 01:16

A company is looking for an Experienced Team Lead in the Mortgage Industry (Remote). Key Responsibilities Plan and implement call center strategies and operations while managing staff to ensure high service standards Develop and maintain Quality Assurance programs and ensure compliance with client and regulatory requirements Monitor performance metrics and maintain positive client relationships to meet call center expectations Required Qualifications Experience in managing a contact center and staff Proven ability to manage metrics and ensure customer satisfaction Experience in recruiting, training, and coaching staff Familiarity with call monitoring and performance review processes Ability to establish processes for overall performance improvement