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Omnichannel Specialist
A company is looking for an Omnichannel Specialist responsible for maintaining a high-performance calling environment for Customer Service, Collections, and Loss Mitigation departments. Key Responsibilities Apply outbound customer contact strategies to ensure effective servicing performance Manage outbound contact channel strategies and provide recommendations for optimization Publish productivity and performance reports for call, SMS, and email activities Required Qualifications Minimum 4 years of experience with dialers (Alvaria, Avaya, Five9, Genesys, or similar) High School Diploma required; college degree preferred Strong analytical and organizational skills Advanced technical skills with troubleshooting capabilities Experience in the mortgage or financial services industry
A company is looking for an Omnichannel Specialist responsible for maintaining a high-performance calling environment for Customer Service, Collections, and Loss Mitigation departments.
Key Responsibilities
Apply outbound customer contact strategies to ensure effective servicing performance
Manage outbound contact channel strategies and provide recommendations for optimization
Publish productivity and performance reports for call, SMS, and email activities
Required Qualifications
Minimum 4 years of experience with dialers (Alvaria, Avaya, Five9, Genesys, or similar)
High School Diploma required; college degree preferred
Strong analytical and organizational skills
Advanced technical skills with troubleshooting capabilities
Experience in the mortgage or financial services industry