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Patient Experience Representative
A company is looking for a Patient Experience Representative. Key Responsibilities Make outbound calls to obtain lab orders from doctors for patients Handle inbound calls and Zendesk tickets regarding appointments and patient issues Coordinate with local teams and provide updates to patients Required Qualifications 2+ years of customer-facing experience with a medical background Experience processing or reading lab orders Tech-savvy and self-motivated Able to maintain a minimum of 11 tickets per hour with high-quality work Ability to adapt in a rapid growth environment
A company is looking for a Patient Experience Representative.
Key Responsibilities
Make outbound calls to obtain lab orders from doctors for patients
Handle inbound calls and Zendesk tickets regarding appointments and patient issues
Coordinate with local teams and provide updates to patients
Required Qualifications
2+ years of customer-facing experience with a medical background
Experience processing or reading lab orders
Tech-savvy and self-motivated
Able to maintain a minimum of 11 tickets per hour with high-quality work
Ability to adapt in a rapid growth environment