Player Support Specialist

A company is looking for a Player Support & Community Specialist to enhance player experience across multiple games and platforms. Key Responsibilities Handle player support tickets (email/chat) across various games Engage in player conversations, manage expectations, and provide solutions Develop internal processes, including canned responses and knowledge base Required Qualifications 2+ years of experience in customer support (B2C roles) High level of organization and structured working style Genuine interest in gaming and active player experience Ability to remain calm under pressure with patience and empathy Comfortable working fully remote and independently

Mar 27, 2025 - 20:24

A company is looking for a Player Support & Community Specialist to enhance player experience across multiple games and platforms. Key Responsibilities Handle player support tickets (email/chat) across various games Engage in player conversations, manage expectations, and provide solutions Develop internal processes, including canned responses and knowledge base Required Qualifications 2+ years of experience in customer support (B2C roles) High level of organization and structured working style Genuine interest in gaming and active player experience Ability to remain calm under pressure with patience and empathy Comfortable working fully remote and independently