Quality Oversight Analyst

A company is looking for a Quality Oversight Analyst in the Mortgage Servicing Call Center. Key Responsibilities Evaluate vendor QA processes and deliverables to ensure compliance with quality standards Summarize quality findings in reports, identifying trends and improvement opportunities Collaborate with leadership to align performance objectives and provide constructive feedback Required Qualifications Bachelor's degree in Business, Communications, or related fields Two years of experience in quality assurance or call center oversight; mortgage servicing experience preferred Proficient in Excel, PowerPoint, and Salesforce for data analysis and reporting Ability to operate independently while collaborating with cross-functional teams Adaptable to a dynamic environment with a focus on quality and compliance

Mar 31, 2025 - 17:35

A company is looking for a Quality Oversight Analyst in the Mortgage Servicing Call Center. Key Responsibilities Evaluate vendor QA processes and deliverables to ensure compliance with quality standards Summarize quality findings in reports, identifying trends and improvement opportunities Collaborate with leadership to align performance objectives and provide constructive feedback Required Qualifications Bachelor's degree in Business, Communications, or related fields Two years of experience in quality assurance or call center oversight; mortgage servicing experience preferred Proficient in Excel, PowerPoint, and Salesforce for data analysis and reporting Ability to operate independently while collaborating with cross-functional teams Adaptable to a dynamic environment with a focus on quality and compliance