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Salesforce Support Administrator
A company is looking for a Salesforce Support Administrator to provide essential support to their global internal team. Key Responsibilities Manage case queues for end-user support and coordinate user provisioning and permissions management Conduct root cause analysis of recurring system issues and guide end-users on Salesforce features Monitor system health, act as an escalation point for complex issues, and maintain operational handbooks Required Qualifications Active Salesforce Administrator certification Experience managing support case queues and identifying patterns Strong proficiency with SOQL/SQL for data analysis and troubleshooting Prior experience administering Department of Defense (DoD) Impact Level 4 or above cloud service environments Eligibility to work in Department of Defense (DoD) Impact Level 4 or above cloud service environments
A company is looking for a Salesforce Support Administrator to provide essential support to their global internal team.
Key Responsibilities
Manage case queues for end-user support and coordinate user provisioning and permissions management
Conduct root cause analysis of recurring system issues and guide end-users on Salesforce features
Monitor system health, act as an escalation point for complex issues, and maintain operational handbooks
Required Qualifications
Active Salesforce Administrator certification
Experience managing support case queues and identifying patterns
Strong proficiency with SOQL/SQL for data analysis and troubleshooting
Prior experience administering Department of Defense (DoD) Impact Level 4 or above cloud service environments
Eligibility to work in Department of Defense (DoD) Impact Level 4 or above cloud service environments