![Building A Digital PR Strategy: 10 Essential Steps for Beginners [With Examples]](https://buzzsumo.com/wp-content/uploads/2023/09/Building-A-Digital-PR-Strategy-10-Essential-Steps-for-Beginners-With-Examples-bblog-masthead.jpg)
![How One Brand Solved the Marketing Attribution Puzzle [Video]](https://contentmarketinginstitute.com/wp-content/uploads/2025/03/marketing-attribution-model-600x338.png?#)
![How to Use GA4 to Track Social Media Traffic: 6 Questions, Answers and Insights [VIDEO]](https://www.orbitmedia.com/wp-content/uploads/2023/06/ab-testing.png)
![[Hybrid] Graphic Designer in Malaysia](https://a5.behance.net/920d3ca46151f30e69b60159b53d15e34fb20338/img/site/generic-share.png)
Senior Customer Care Supervisor
A company is looking for a Senior Customer Care Supervisor to manage call center customer service agents. Key Responsibilities: Lead and coach a team of 15-25 customer service agents handling inbound calls Manage performance metrics and implement strategies for continuous improvement Provide team motivation and development to maximize sales opportunities and ensure customer satisfaction Required Qualifications: Minimum of 3 years of call center management experience Associate's degree or equivalent combination of education and relevant work experience Strong supervisory experience including staff development Advanced knowledge of Microsoft Office applications Proven ability to drive sales and meet performance targets
A company is looking for a Senior Customer Care Supervisor to manage call center customer service agents.
Key Responsibilities:
Lead and coach a team of 15-25 customer service agents handling inbound calls
Manage performance metrics and implement strategies for continuous improvement
Provide team motivation and development to maximize sales opportunities and ensure customer satisfaction
Required Qualifications:
Minimum of 3 years of call center management experience
Associate's degree or equivalent combination of education and relevant work experience
Strong supervisory experience including staff development
Advanced knowledge of Microsoft Office applications
Proven ability to drive sales and meet performance targets