Senior Customer Success Director

A company is looking for a Senior Customer Success Director, Energy Transmission Markets. Key Responsibilities Develop and implement a comprehensive Customer Success framework to enhance customer retention and loyalty Build, mentor, and lead a high-performing Customer Success team, fostering a culture of ownership and continuous improvement Act as the voice of the customer, leveraging feedback to inform product development and strengthen executive-level relationships Required Qualifications Proven experience in or supporting Transmission markets (ISOs, RTOs, Transmission Providers, or Transmission Companies) Strong track record of improving Net Promoter Score (NPS) and Customer Satisfaction (CSAT) Expertise in developing and scaling systems and processes for efficiency Demonstrated ability to analyze data and make data-driven decisions Natural leadership qualities with the ability to inspire and drive results

Mar 26, 2025 - 01:58

A company is looking for a Senior Customer Success Director, Energy Transmission Markets. Key Responsibilities Develop and implement a comprehensive Customer Success framework to enhance customer retention and loyalty Build, mentor, and lead a high-performing Customer Success team, fostering a culture of ownership and continuous improvement Act as the voice of the customer, leveraging feedback to inform product development and strengthen executive-level relationships Required Qualifications Proven experience in or supporting Transmission markets (ISOs, RTOs, Transmission Providers, or Transmission Companies) Strong track record of improving Net Promoter Score (NPS) and Customer Satisfaction (CSAT) Expertise in developing and scaling systems and processes for efficiency Demonstrated ability to analyze data and make data-driven decisions Natural leadership qualities with the ability to inspire and drive results