Senior Manager of Escalations

A company is looking for a Senior Manager, Escalations. Key Responsibilities Lead and manage Personal Loan Escalations teams to ensure contractual requirements are met Analyze historical work to identify trends and prepare remediation plans for partner performance Coordinate with team members to prepare and update contracts and related documents as necessary Required Qualifications Bachelor's degree with 4-5 years of experience in vendor relations, contract management, or performance management Experience leading on-site and remote teams with a focus on accountability and collaboration Ability to identify and evaluate key performance indicators (KPIs) Proven record of performing in a dynamic environment with changing priorities Fluent in Microsoft Office applications - Word, Excel, and PowerPoint

May 16, 2025 - 23:16

A company is looking for a Senior Manager, Escalations. Key Responsibilities Lead and manage Personal Loan Escalations teams to ensure contractual requirements are met Analyze historical work to identify trends and prepare remediation plans for partner performance Coordinate with team members to prepare and update contracts and related documents as necessary Required Qualifications Bachelor's degree with 4-5 years of experience in vendor relations, contract management, or performance management Experience leading on-site and remote teams with a focus on accountability and collaboration Ability to identify and evaluate key performance indicators (KPIs) Proven record of performing in a dynamic environment with changing priorities Fluent in Microsoft Office applications - Word, Excel, and PowerPoint