Senior Product Support Analyst

A company is looking for a Sr. Product Support Analyst to work with global clients to resolve issues related to financial software. Key Responsibilities Manage a high volume of tasks in a fast-paced environment, including client escalations and virtual meetings Develop expertise in the application's functional areas and assist in creating/updating Knowledge Base content Participate in testing and verification of fixes/new deliverables and provide support for new product features Required Qualifications Experience with Windows OS, Excel, Word, PowerPoint, and Microsoft Teams Experience working with financial software Experience resolving issues for global clients SQL query writing experience is preferred Experience in a business setting such as healthcare or public sector is preferred

Mar 24, 2025 - 18:33

A company is looking for a Sr. Product Support Analyst to work with global clients to resolve issues related to financial software. Key Responsibilities Manage a high volume of tasks in a fast-paced environment, including client escalations and virtual meetings Develop expertise in the application's functional areas and assist in creating/updating Knowledge Base content Participate in testing and verification of fixes/new deliverables and provide support for new product features Required Qualifications Experience with Windows OS, Excel, Word, PowerPoint, and Microsoft Teams Experience working with financial software Experience resolving issues for global clients SQL query writing experience is preferred Experience in a business setting such as healthcare or public sector is preferred