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Senior Support Engineering Manager
A company is looking for a Senior Support Engineering Manager, Member Experience. Key Responsibilities Lead and develop a high-performing support engineering team, aligning with company goals Drive customer experience improvements and analyze feedback for enhancement opportunities Collaborate cross-functionally to ensure effective support operations and product development integration Required Qualifications Strong technical background in software engineering or a related field Proven leadership experience in managing support engineering teams Experience with CRM and support ticketing systems Strong understanding of data analytics and BI tools (e.g., Tableau) Customer service orientation
A company is looking for a Senior Support Engineering Manager, Member Experience.
Key Responsibilities
Lead and develop a high-performing support engineering team, aligning with company goals
Drive customer experience improvements and analyze feedback for enhancement opportunities
Collaborate cross-functionally to ensure effective support operations and product development integration
Required Qualifications
Strong technical background in software engineering or a related field
Proven leadership experience in managing support engineering teams
Experience with CRM and support ticketing systems
Strong understanding of data analytics and BI tools (e.g., Tableau)
Customer service orientation