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Service Center Assistant Manager
A company is looking for a Service Center Assistant Manager. Key Responsibilities Coaches and trains call center agents on sales and servicing techniques Supervises employees, handling performance appraisals and career development Monitors agent calls and reviews key metrics to ensure quality standards are met Required Qualifications Three years of similar or related experience Two-year college degree or completion of a specialized course of study Advanced skills in Microsoft Office and familiarity with Symitar Experience in Call Center Supervisory roles Thorough knowledge of credit union policies and procedures
A company is looking for a Service Center Assistant Manager.
Key Responsibilities
Coaches and trains call center agents on sales and servicing techniques
Supervises employees, handling performance appraisals and career development
Monitors agent calls and reviews key metrics to ensure quality standards are met
Required Qualifications
Three years of similar or related experience
Two-year college degree or completion of a specialized course of study
Advanced skills in Microsoft Office and familiarity with Symitar
Experience in Call Center Supervisory roles
Thorough knowledge of credit union policies and procedures