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Service Desk Shift Lead
A company is looking for a Service Desk Shift Lead. Key Responsibilities Lead and mentor the Service Desk team, ensuring performance metrics are met Assist with incident management and handle escalations during high impact events Collaborate with leadership to improve processes and workflows Required Qualifications 2+ years of experience in the Managed Services Provider (MSP) field 1-2 years of experience implementing break/fix solutions for workstation and server infrastructure Advanced knowledge of Microsoft Windows and macOS Basic networking knowledge including protocols like TCP/IP, DNS, and DHCP 1+ years of experience mentoring or coaching team members
A company is looking for a Service Desk Shift Lead.
Key Responsibilities
Lead and mentor the Service Desk team, ensuring performance metrics are met
Assist with incident management and handle escalations during high impact events
Collaborate with leadership to improve processes and workflows
Required Qualifications
2+ years of experience in the Managed Services Provider (MSP) field
1-2 years of experience implementing break/fix solutions for workstation and server infrastructure
Advanced knowledge of Microsoft Windows and macOS
Basic networking knowledge including protocols like TCP/IP, DNS, and DHCP
1+ years of experience mentoring or coaching team members